FAQs
When will I receive my design proofs?
You will receive your first proof for approval via email within 1-2 working days. We are happy to make 2 minor amendments, however any amendments beyond this may result in a fee for additional design time.
How long does printing and postage take?
Once we receive your final approval, we will begin printing your design and getting it ready for shipment. This process typically takes up to 5 working days. You will receive an email notification once your order has been shipped. All parcels are tracked.
N.Ireland & UK, DPD 2-3 working days - £15
Republic of Ireland, DHL Express 3-5 working days - £25
Rest of World, DHL 7-12 working days - £45
Do you offer reprints for spelling mistakes?
The purchaser bears sole responsibility for spelling errors, so it is crucial to thoroughly review everything. In the event that any spelling mistakes are identified after printing, we have an obligation to charge for a reprint.
Can I use the artwork from my order for a logo or artwork on my blog/website?
All digital images used during the proofing process are sole property of Roco & Miley and cannot be used for a personal design or reproduction. All illustrations are copyright of Roco & Miley and may not be reused without our permission.