Refund Policy

Predesigned Stationery

At Roco & Miley, we take time and care to create your design by adjusting font sizes and making any required colour changes to ensure your design looks perfect. If you decide to cancel your order after receiving your proof, we will refund your order, minus a £35 design and processing fee. Once final proofs have been approved, personalised orders are non-refundable, and may not be returned for any reason.

 

Custom Orders

Custom-made orders take time and care, as we want to ensure you have the exact design you want. A 50% deposit is required before your stationery is designed. This deposit will be non-refundable after you receive your proof. Once final proofs have been approved, custom orders are non-refundable and may not be returned for any reason.

 

Approval

Upon final approval of your order we cannot accept returns due to any and all errors (such as misspelled words etc.). By approving your final proof you accept responsibility for the information and layout as shown. If errors are discovered after proof approval, we are required to charge for a reprint.

 

All of our items are carefully inspected before packaging. If you have received your order and feel that any items may require replacing, please email us at info@rocoandmiley.com and reference your order number.